Other Enforcement Bodies

Ombudsman for Banking Services and Investments (OBSI)

If you have lost money and are not satisfied with the response you received from your financial services firm, OBSI may be able to help.

OBSI, or the Ombudsman for Banking Services and Investments, is the independent dispute resolution service for consumers with a complaint they can’t resolve with a banking services or investments firm. We cover more than 650 participating firms including all IIROC, MFDA and IFIC member firms. We also cover the banks and other deposit-taking institutions. We look at a wide range of complaints, including errors in accounts, poor disclosure and inappropriate advice. As an alternative to the legal system, and at no cost to the consumer, we work informally and confidentially to find a fair outcome. We’ll ask you to provide us with the details of your complaint along with any supporting information you have, and a copy of the last letter you received from your firm which explains the firm’s final position on your complaint. If we find that you’ve suffered a loss, we may recommend that you be compensated to “make you whole” up to a limit of $350,000.

For more information about our services, visit our website: www.obsi.ca. We have an online complaint form you can use, or get in touch through:

Toll free telephone: 1-888-451-4519
Email: ombudsman@obsi.ca
Mail: Ombudsman for Banking Services and Investments
PO Box 896, Station Adelaide
Toronto, ON M5C 2K3

The organizations listed below accept complaints from the public.

Securities

Provincial / Territorial Regulators

Alberta – Alberta Securities Commission
www.albertasecurities.com

British Columbia – British Columbia Securities Commission
www.bcsc.bc.ca

Manitoba – Manitoba Securities Commission
http://www.msc.gov.mb.ca/

New Brunswick – New Brunswick Securities Commission
http://www.nbsc-cvmnb.ca/

Newfoundland - Government of Newfoundland and Labrador
http://www.gs.gov.nl.ca/cca/scon/

Nova Scotia – Nova Scotia Securities Commission
http://www.gov.ns.ca/nssc

Ontario – Ontario Securities Commission
http://www.osc.gov.on.ca

Prince Edward Island – Prince Edward Island Securities Office
http://www.gov.pe.ca/securities

Quebec – Autorité Des Marchés Financiers
http://www.lautorite.qc.ca

Saskatchewan - Saskatchewan Financial Services Commission
http://www.sfsc.gov.sk.ca

Northwest Territories – Government of the Northwest Territories
http://www.gov.nt.ca

Nunavut – Government of Nunavut
http://www.gov.nu.ca

Yukon – Government of Yukon
http://www.gov.yk.ca

National Self-Regulatory Organizations

Mutual Funds Dealers Association
http://www.mfda.ca/

Investment Industry Regulatory Organization of Canada
http://www.iiroc.ca/

Insurance

Provincial / Territorial Regulators

Alberta – Alberta Insurance Council
http://www.abcouncil.ab.ca

British Columbia –Insurance Council of British Columbia
http://www.insurancecouncilofbc.com

Manitoba - Insurance Council of Manitoba
http://www.icm.mb.ca

New Brunswick - Government of New Brunswick
http://www.gnb.ca/index-e.asp

Newfoundland - Government of Newfoundland and Labrador
http://www.gs.gov.nl.ca/cca/fsr/

Nova Scotia – Government of Nova Scotia
http://www.gov.ns.ca/finance/financialinstitutions

Ontario – Financial Services Commission of Ontario
http://www.fsco.gov.on.ca/

Prince Edward Island – PEI Office of the Attorney General
http://www.gov.pe.ca/attorneygeneral/index.php3?number=1002799&lang=E

Quebec – Autorité Des Marchés Financiers
http://www.lautorite.qc.ca

Saskatchewan - Saskatchewan Financial Services Commission
http://www.sfsc.gov.sk.ca

Northwest Territories – Government of the Northwest Territories
http://www.gov.nt.ca

Nunavut – Government of Nunavut
http://www.gov.nu.ca

Yukon – Government of Yukon
http://www.gov.yk.ca