As a professional standards-setting and certification body working in the public interest, Financial Planning Standards Council’s (“FPSC”, “our” or “we”) purpose is to drive value and instill confidence in financial planning. FPSC ensures those it certifies―CERTIFIED FINANCIAL PLANNER® professionals and FPSC Level 1® Certificants in Financial Planning (collectively “FPSC Certificants”)―meet appropriate standards of competence and professionalism through rigorous requirements of education, examination, experience and ethics.
FPSC regularly collects, maintains and uses personal information from FPSC Certificants, volunteers, members of the public and users of our websites. FPSC is committed to preserving and safeguarding the privacy of information it obtains in the course of carrying out its business. As part of this commitment, FPSC wants you to be aware of our personal information management practices.
Personal information means any information about an identifiable individual. The types of personal information that we may collect include, but is not limited to, your:
- date of birth;
- marital status;
- phone number;
- email address;
- education and employment history;
- data related to your professional practice;
- cheque and credit card number(s);
- comments to content found on our Site; and
- personal information that you provided to us voluntarily.
Consent and Collection
We collect, use and disclose your personal information in order to provide you with our Services. We also collect, use and disclose your personal information to comply with legal and regulatory requirements and as otherwise may be permitted or required by applicable laws. We will only use the personal information that we collect for the purpose for which it was collected. We collect your personal information for the following purposes:
- to provide you with financial planning certifications and fulfill our professional mandate as a certification body;
- to identify and contact you when you request our Services;
- to respond to your questions that you send us by email or through our Site, or ask over the phone or in-person, whether you are an FPSC Certificant, volunteer or member of the public;
- to communicate with you about your profession as a financial planner or FPSC Certificant;
- to communicate with the general public regarding certification holders;
- to process your payments for our Services;
- to contact you about the Services that you have purchased from us, and to send you, by email or mail, those purchased Services;
- to notify you about other Services provided by FPSC that may be of interest to you (such as events and programs);
- to communicate with you about your job application;
- to support our business functions such as internal business processes, marketing and advertising;
- to maintain our public certification database and historical certification information;
- to establish and maintain commercial relations with you;
- to provide you with any of our other Services; and
- to meet any legal or regulatory requirements.
We may collect your personal information when you voluntarily provide it to us by using our Services. For example, we may ask you to provide personal information if you:
- use our Site and our Services;
- create an account on our Site;
- purchase a product or service from us;
- send us a question or comment by email;
- contact us by phone or visit our office;
- post a comment on the Site;
- send us your resume and/or job application; or
- otherwise participate in features of our Site that ask for personal information.
Use, Disclosure and Retention
From time to time we may share your personal information with third parties under the following limited circumstances:
- to meet our certification mandate;
- in accordance with any agreements FPSC may have with a third party, for example, other financial services regulators, government agencies, the Financial Planning Foundation, or affiliates;
- when necessary to protect our safety, property or other rights, our affiliates, customers and users of the Site, including to detect and prevent fraud;
- with your consent; or
- when otherwise required or permitted by law.
We retain your personal information only for as long as we need it to fulfill the purposes for which it was collected and to comply with our legal obligations.
Data Processors in Other Countries
To provide you with our Services, we may use service providers, data processors and other third parties (“Third Parties
”) to perform services on our behalf. These Third Parties may store, process and transfer personal information on servers located outside of Canada in jurisdictions whose data protection laws may differ from those of Canada, such as the United States of America. As a result, personal information may be subject to access requests from governments, courts or law enforcement in those jurisdictions according to the laws in those jurisdictions. For example, information may be shared in response to valid demands or requests from government authorities, courts and law enforcement officials in those countries. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require our Third Parties to maintain protections on personal information that are equivalent to those that apply in Canada.
Security and Protection of Personal Information
We maintain technical, physical and administrative security safeguards to protect your personal information against loss, theft and unauthorized access.
FPSC will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. Any personal information you provide to us is exchanged on a secure server. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information you provide to us.
We take reasonable steps to verify your identity before granting you access to your account on our Site; however, you are solely responsible for maintaining the secrecy of your username, password and any other account information. We also take reasonable steps to ensure that our employees are aware of the importance of maintaining the confidentiality of personal information and that unauthorized persons do not gain access to personal information that we have disposed of or destroyed.
Links to Other Sites
Access and Correction
You may request access to your personal information that we may hold by contacting us at the contact information set forth below, and we will respond within the time periods provided for under applicable laws. We will need to verify your identity before providing you with the personal information we hold about you. There is no cost for such access request unless you require copies of records. We may not be able to provide you with access to your personal information if the information cannot be separated from the personal information of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege. If we cannot provide you with access to your personal information, we will advise you of the reasons access is being denied, unless we are prohibited by law from doing so.
You may request to update and change your personal information either directly through your account or through FPSC at the contact information set forth below. We shall endeavor to correct or complete any personal information that you advise us is inaccurate or incomplete. Where appropriate, the amended information shall be transmitted to third parties having access to such information. If you have any concerns about how your payment information is stored, please contact Moneris at 1.866.319.7450 or www.moneris.com.
Cookies, Web Beacons and Other Similar Technology
As you interact with the Services, we may use automatic data collection technology and services that record and collect information that identifies your computer, tracks your use of this Site and collects certain other information about you and your surfing habits. This data collection technology may include cookies, web beacons and other similar devices on this Site to enhance functionality and navigation for our visitors.
A cookie is a small data file that is placed on the hard drive of your computer so that your computer will “remember” information when you visit a site. Web beacons and tags are small strings of code that are used in conjunction with a cookie and allow us to record activity on our Site. Internet tags, graphic tags and similar web beacon type functions allow us to count the number of users who have visited a particular web page or to access certain cookies. We may use web beacons on this Site to count users and to recognize users by accessing our cookies. Being able to access our cookies allows us to personalize this Site and improve your experience at this Site. We may also include web beacons in HTML-formatted email messages that we send to determine which email messages were opened.
Information tracked through these mechanisms includes, but is not limited to: (i) your IP address; (ii) the type of web browser and operating system being used; (iii) the pages of the Site a user visits; and (iv) other sites a user visited before visiting this Site.
You can reject or disable cookies by managing your browser settings and following the directions provided in your Internet provider’s help file. Please note that if you disable cookies, you may be unable to access some customized features on this Site. Cookies and web beacons do not collect or contain your personal information.
Furthermore, we use the cookies to carry out frequency assessments, page usage assessments and marketing assessments. For the aforementioned assessments, we utilize this cookie information without a link to your personal information, so it remains anonymous.
When providing payment information, you may provide FPSC with a cheque or make an online payment. We use commercially reasonable efforts to select an appropriate company to maintain the confidentiality and security of your online payment information. When you pay for our Services on our Site, you will provide your payment information to a third party provider (i.e., Moneris) (the “Third Party Payment Provider”). The Third Party Payment Provider will collect payment information directly from you, such as your credit card numbers and expiration dates, and any other personal information necessary to process your payment (“Payment Information”). The Third Party Payment Provider will process your Payment Information and we may have access the last four digits of your credit card number, but we will only access such information if required to provide you with our Services. FPSC and Moneris will send emails to you regarding the processing of your online payment. Your use of Moneris is governed by the agreement between you and Moneris. If you have any questions or concerns about your payment information or your agreement with Moneris, please contact Moneris at 1.866.319.7450 or www.moneris.com.
If you post comments on our Site, you should know that when you voluntarily disclose your personal information on the Site, the information can be collected and used by other internet users. This may result in unsolicited messages from other posters or parties. We undertake no obligations as to the security of information you voluntarily post on our Site.
We are committed to protecting the privacy of children and we do not knowingly solicit personal information from children under the age of 13. If you are under 13 years of age, then do not use the Site at any time. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.
We comply with Canada’s anti-spam legislation (CASL) and we will not send you electronic communications in contravention of this law.
We will ensure that each email includes an opt-out feature and instructions on how to unsubscribe if you no longer wish to receive future emails from us. You can unsubscribe using the link included in the email or by using the contact information set forth below. If you do not expressly consent to receiving electronic communications, we will only communicate with you for the limited purposes permitted under CASL.
How to Contact Us
- see your personal information that you have already sent us so that you can correct, update or delete it from our files;
- if your child under 13 has used this Site and sent us personal information, delete that personal information from our files;
- ask that we not send you electronic communications or otherwise contact you; or
please contact our Privacy Commissioner directly at 416.593.8587 or 1.800.305.9886 or by email at firstname.lastname@example.org
or write to us at Privacy Commissioner, c/o Financial Planning Standards Council (FPSC), 902-375 University Avenue, Toronto, ON M5G 2J5.